Contact Us
Got a question about one of the casinos we've reviewed, spotted something that needs updating, or just want to tell us we've missed a site worth covering? This page explains the best way to reach Casino Sites and what you can expect once you do.
What we can help with
Casino Sites is an independent research and comparison site covering online casinos available to US players. We're not a casino ourselves, and we don't process deposits, bets or withdrawals — so there are some things we simply can't fix. But we're well placed to help with the following:
- Corrections — a bonus term, editorial rating, or offer detail on this site that looks out of date
- Suggestions — a licensed US casino you think deserves a look for a future review
- Feedback on our method — how we compare payout speeds, bonus terms, or licensing information
- General queries about how online casinos work, RTP, licensing, or responsible gambling resources
What we can't help with
Because we don't operate any of the casinos featured on this site, we're not able to resolve account issues, process withdrawals, verify your identity, or intervene in a dispute with an operator. If you have a problem with a specific casino — a delayed payout, a locked account, a bonus that didn't apply as expected — that has to go through the casino's own customer support team, since only they can access your account and transaction history.
If the issue involves a licensed operator, the casino's support page will usually list its regulator and any relevant complaints procedure. Keep records of your communications in case you need to escalate.
Before you reach out about a bonus or rating
A lot of the questions we receive are answered on the site already. It's worth checking these first:
- Bonus terms and wagering requirements are usually listed on the casino's own promotions page — always read them before you claim an offer
- Our ratings reflect our own research into licensing, game selection, banking options and payout speed, not customer star ratings
- Payout timeframes vary by casino and payment method, and can also depend on how quickly your identity verification is completed
If you're weighing up which site fits you, our ranked list above compares options including Raging Bull, Uptown Aces and Ignition on the criteria that matter most for payout speed and bonus value.
Responsible gambling support
If you're contacting us because gambling has stopped feeling like entertainment — you're chasing losses, spending more time or money than you planned, or it's affecting your finances or wellbeing — please don't wait to reach out for help. Our Responsible Gambling page has information on setting deposit and time limits, self-exclusion programs, and national support services you can contact confidentially and free of charge.
A note on who we are
Casino Sites earns commission when readers click through to a casino from this site, which is how independent comparison sites like ours stay running. This never affects how a casino is rated or ranked — commission doesn't buy position, and we say so plainly. You can read more about how we work on our About Us page, and our full site terms are set out in our Terms and Conditions.
Getting a response
We aim to read every message that comes in, though as a small editorial team we can't guarantee a reply to every query, particularly ones better directed to a casino's own support desk. For the fastest resolution to an account or payment issue, always start with the operator directly — their support team, listed on their own site, will have access to your account details that we simply don't.